Mediline

Free care assessment

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Complete the form below and we can arrange your free care consultation assessment to ensure that you get the best possible care for you or your loved one.

Love Independence

There’s no place like home

We know that people would often rather be in their own homes, but need support to live an independent life. That’s where Mediline comes in – we provide high-quality, professional support workers and nursing staff to support individuals in their own home.

Flexible around you

Our services are extremely flexible, we can support you on a full or part-time basis, or even just occasionally. Whether it’s to cover holidays or give family members a well-earned break, we can provide care support to suit your needs.

Our Care Quality Commission Ratings

We are regulated by the Care Quality Commission who inspect our services. To view the report for each of our individual branches, please click on the link below:

Thank you for helping my mother keep her independence after leaving hospital, allowing her to continue living in her own home in the village she grew up in. Wonderful.

CLIENT:
CARRER: Fiona Collins

Live-in support

Around the clock

Some people require around the clock support and companionship. It can help them feel safer knowing that someone is on call at all times. We can provide flexible, individual support 24 hours a day, seven days a week, to enable you to live your life with more independence.

Long or short-term

Care services can be provided on a long or short-term basis to meet your personal requirements. We tailor your support to suit your exact personal situation and involve you in all steps along the way, creating your personalised support plan. Or if you prefer, you can just sit back and let the experienced Mediline care team take care of everything.

Personal and domestic support

Personal support

Our friendly, professional staff can support every aspect of daily life in the home. It is important to us that our clients retain their dignity, so we help with all personal hygiene requirements such as bathing, washing hair, shaving, oral hygiene, using the toilet and incontinence care.

Mobility & Medication

We can help clients get in and out of bed (using a hoist if necessary), support clients with mobility problems and help with dressing. We also support in the use of surgical appliances and the administration of medicines.

Domestic Support in your home

We help our clients to manage everyday tasks around the house. This can include assisting with light housework, meal preparation, help with eating and laundry.

Respite care & sitting service

Carer Relief

Looking after a member of the family who needs constant care can be very demanding. If you are supporting someone with learning or physical difficulties or dealing with ongoing poor health, being able to take a break can prove a real tonic, for both you and the person you care for. We provide respite care from a few hours during the day to a full week’s cover for a family holiday. You can rest assured that your loved one is being fully cared for by expert carers or nurses and enjoy your break or holiday.

Companionship

For some people, having a live in or part time companion can make a real difference to their life. We believe that human contact has a very positive impact on personal wellbeing for individuals that could otherwise be isolated and alone. Knowing that someone is on hand to help with all matters of daily life, or even just be there for a friendly chat whenever you need them ensures a strong feeling of security.

Night time support

We provide night support or night time care for anyone who may need assistance during the night. This can be really useful for people who are managing the care needs of a family member during waking hours, but need to have their rest time during the night. Our night sitters are experienced care workers who will stay close to the client whilst they sleep. They are there to deal with any issues that arise during the night and provide assistance in the morning with washing, dressing and breakfast.

Specialism & continuing health care

Mediline provides experienced, professional support workers and nurses to meet virtually every need. We are committed to the ongoing specialised training of our support workers and ensure that the highest standards are maintained, through the clinical governance provided through their qualified nursing staff.

Examples of support

Palliative care
Spinal injuries
Learning disabilities
Autism
Epilepsy
Cerebral palsy
Parkinson’s disease
Dementia
Brain injury

Support within the community

Access local social & sport activities:

Many of our clients want to retain their independence and not become isolated within their own homes. So we encourage them to engage with their local communities, supporting them where necessary Our staff will help identify the activities that are available within a community and make their clients aware of them. These can include sporting activities, college courses, lunch clubs and befriending services. We can also provide transport and accompany clients when required.

Holiday support:

It is often difficult for those in need of care to be able to take a holiday easily. Even managing the travel arrangements can be too difficult for family members to cope with and often there is no certainty of care or nursing facilities on arrival. We offer a complete solution through our holiday help service. We can provide care or nursing staff to travel with the client and stay with them throughout the duration of the holiday. As well as holidays in the UK we are experienced in providing care support or nursing services for trips abroad.

Access employment & college placements:

Many of our clients want to pursue a career or further their education, so we support them by identifying what opportunities are available within their local communities. We can also provide transport and attend their workplaces or training centres when required, enabling them to achieve goals and make positive changes to their lives.

Website Privacy Statement

We are a member of the Mediline Group, a company incorporated in England and Wales. Our company number is 2068130 and our registered address is: 3rd Floor Butt Dyke House 33 Park Row Nottingham NG1 6EE The Mediline Group are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at the Newton House, Derby head office address. This Privacy Policy together with our website terms and conditions and cookie policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.medilinehomecare.co.uk (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.   What information does the Mediline Group hold and how will we use it?   Information you give Mediline Group: Although our website is primarily an information hub you may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information or any other reason for which you may upload your personal data to our website. The information you give us may include your name, email address, address/location and phone number. We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We will retain this information for a period of three years unless a request is made by you to either delete your information or to be forgotten.   Information Mediline Group collects about you: The Mediline Group may collect the following information from you when you visit the website:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response   times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline.We retain this information for a period of three years unless a request is made by you to either delete your information or that you wish to be forgotten.
  Information we receive from other sources:This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information in line with the Records Management Code of Practice for Health and Social Care.   Cookies The Website does not currently use uses cookies.   Use Made of the Information Mediline Group may use the information we receive and/or collect about you to:
  • fulfil our obligations under any contract we have entered into with you or with a Service User you represent, and to provide you or the relevant Service User with information or services you or the Service User has requested;
  • send you newsletters and marketing information if you have consented to us doing so;
  • notify you of products and services we feel may interest you, or permit third parties to do so if you have provided the appropriate consent;
  • monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website.
Mediline Group processes personal information for certain legitimate business purposes, which include some or all the following:
  • where the processing enables Mediline Group to enhance, modify, personalise or otherwise improve the website, its services or communications;
  • to identify and prevent fraud;
  • to enhance the security of Mediline Group’s network and information systems;
  • to better understand how people interact with Mediline Group’s websites;
  • to administer the website and carry out data analysis, troubleshooting and testing; and
  • to determine the effectiveness of promotional campaigns and advertising.
If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested. Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by emailing datamanager@medilinehomecare.co.uk. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit. If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by contacting by email at datamanager@medilinehomecare.co.uk and we will take steps to ensure that this information is deleted as soon as reasonably practicable. We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law. We may carry out automated decision-making using the personal data you provide to us ensure any marketing or advertising is directed accordingly.   Third Party Sites Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.   How Safe is your Information? Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage. We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.     Disclosure of your Information We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:
  • business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you;
  • third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website.
Please note we may need to disclose your personal information where we:
  • sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller;
  • are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions;
  • need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.
  Where we Store your Personal Data The data that we collect from you will not be transferred to, or stored at any destination outside the European Economic Area (“EEA”).   Your Rights in Respect of your Data If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us by emailing datamanager@medilinehomecare.co.uk. If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us by emailing: datamanager@medilinehomecare.co.uk. We shall process your request to access your information within one month of receipt, or we’ll let you know within that timeframe if we need more information from you. We will process your request free of charge. To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us by emailing datamanager@medilinehomecare.co.uk. If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/. If you have any further queries or comments on our Privacy Policy, please contact us by emailing datamanager@medilineshomecare.co.uk . We also welcome your views about our website and our Privacy Policy.     COOKIES WEBSITE STATEMENT Cookies are small text files which a website may put on your computer or mobile device when you first visit a Site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way. We use cookies to distinguish you from other users of the Application or the Site. This helps us to provide you with a good experience when you use the Application or browse the Sites and also allows us to improve the Service, the Application and the Site.