Branch Manager



Would you like to join the management team here at Mediline Home Care Ltd?

We currently have an exciting opportunity for aconfident, outgoing individual with excellent communication and managerial skills, to join the Mediline care management team. The position will be based at our large, modern, busy Derby Branch.


Benefits and Package
  • Annual salary - £39,000.00
  • Emergency on-call payments paid in addition to annual salary
  • Care delivery hours paid in addition to annual salary (when required)
  • Free uniform provided
  • Company pension scheme
  • Annual holiday entitlement 28 days
  • Mileage expenses for own car use (when required)


The role of a Registered Branch Manager requires the line management and efficient deployment of a care co-ordination and community based care team. Duties include, but are not limited to the following:
  • To ensure the smooth and efficient day-to-day operation of the business/branch
  • Direct line management of a team of Care Co-ordinators, Administrators and other direct reports within the Branch
  • To effectively manage & oversee a dispersed workforce, ensuring that all Care Workers are compliant to work, in line with relevant legislation and Mediline policy & procedure.
  • Assume ultimate responsibility for all staff employed within their branch/operation
  • Conducting annual appraisals and supervisions for all direct reports
  • To ensure that all packages of care are placed in to Permanent Care on the Mediline computerised care management system at the point of acceptance, in-line with KPI’s specified by the Director of Services and contractual requirements
  • To ensure that all Service Users Risk Assessments and Care Plans are devised, updated and maintained in line with Service Users needs, desires & choices, governing body legislation and Mediline policy & procedure
  • Attend Service User reviews, dealing with complaints where necessary
  • Assume overall responsibility for and on occasions participating in the branch Emergency on- call service (paid in addition to annual salary)
  • Provide exceptional levels of customer service and care to Service Users
  • To maintain appropriate staffing levels through liaison with the branch recruitment function to ensure the necessary resources are in place to maintain capacity, growth and the delivery of a quality care service; which meets the needs of all Service Users
  • Deliver care to Service Users where necessary
  • To endeavour to increase sales/weekly hours of care delivered within the branch; in-line with the branch’s quarterly/annual hour’s target
  • To work within agreed budgets to ensure profitability of your branch
  • Operate in a way which promotes dignity & respect to Service Users and other team members
  • To ensure compliance with all CQC legislation, endeavouring to attain the highest possible CQC rating as a result of any associated inspection (the branch is currently rated as GOOD)
Hours & Pattern of Work 40 hours per week - Core hours 9am to 5pm – Monday to Friday however; flexibility is required either side of these times dependent upon the requirements of the role (e.g. early start, late finish, weekend working). Plus, Emergency on-call cover on occasions (Payment in addition to annual salary) Skills and experience required
  • Minimum qualification of NVQ Level 5 or QCF Diploma Level 5 (or equivalent) in Leadership & Management – Essential
  • Previous experience in a management or supervisory role within the care sector – Essential
  • Sound commercial knowledge and business acumen - Essential
  • Ability to motivate, guide & coach - Essential
  • Ability to work to strict deadlines - Essential
  • Good communication skills, both written and verbal - Essential
  • Self motivated and highly organised, with the ability to use initiative to solve problems – Essential
  • Previous experience in the delivery of care – Essential
  • Experience in supervision of Care Workers/team members – Essential
  • Good keyboarding skills with knowledge of Microsoft Office - Essential
  • Full clean driving licence and use of own car – Essential
Experience in a management or supervisory role within the care sector along with experience of “hands-on” care is an absolute must, unfortunately we are unable to consider candidates without this experience. The successful applicant would be expected to start the role ASAP in order to commence the specific training programme for this position. If you would like to be considered for this opportunity please send a detailed CV, with a supporting statement, explaining why you would be suitable for this role. Don’t miss this opportunity to join a dedicated and fully trained care management team - Apply Now! Email your cv to Trish Ricketts on   Mediline operates an Equal Opportunities Policy for all positions advertised. All successful applications are subject to a satisfactory DBS and pre- employment checks Eligibility to work in the UK – Essential Progression opportunities are available; as we provide ongoing training to enable career progression within the Mediline organisation.
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Personal Details

Other Details

Do you hold a current full license to drive in the UK

Do you have access to a vehicle to undertake your duties

(if you are successful you will need to have class 1 business insurance)

Work History

Starting with your current or most recent employer first, list ALL previous employment back to when you left school. Ensure that you list any gaps in employment, we will not be able to progress your application without this information.

Education & Qualifications


I declare that I have answered the above questions honestly and fully, I realise that if offered a position with Mediline, any false or incomplete statement on my part may render me liable to disciplinary actions or dismissal.

Equal Opportunities Statement

With due regard to the Equality Act 2010, Mediline Nurses & Carers aims to select new employees based only on their ability to undertake the specified job. Every prospective employee will be treated fairly and solely on the grounds of merit. At no time will gender, marital status, age, disability, ethnic origin, sexual orientation or religion be a determining factor in recruiting a new employee.

Rehabilitation of Offenders Act

To safeguard vulnerable adults, the post for which application is being made is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975. The Company will therefore require applicants to undergo an enhanced check through the Disclosure and Barring Service (DBS), the cost of which will be met by the applicant. This information will be treated in the strictest of confidence and any documents will be handled according to our policy on secure storage, handling, use, retention and disposal of disclosures and disclosure information.